Merit
Sign in
DiscoverMediaMonday
Media

How VML increased customer satisfaction by 20% with monday.com

Monday
Client: VML
VML
60/100validation score
2x
improvement in time to cast talent
7000hours
hours saved per account monthly
20%
increase in customer satisfaction score

VML, a global creative agency, used monday.com to optimize workload management and data accuracy, resulting in a 20% increase in customer satisfaction, 2x improvement in time to cast talent, and 7,000 hours saved per account monthly.

monday.com has been an accelerant for us so that we can transform and become the best creative agency that we possibly can, worldwide, as VML.

Paul Wille, COO North America
Hero image

Hero image

1

About the Vendor

monday.com is an AI-powered work management platform that enables teams and organizations to manage projects, workflows, campaigns, CRM, and more in a single unified platform. It offers products including monday Work Management, monday CRM, monday dev, monday campaigns, and monday service.

2

About the Brand

VML is a global creative agency operating worldwide. As a large enterprise in the media and advertising industry, VML sought to transform into the best creative agency globally by optimizing its production processes and stakeholder transparency.

3

Challenge

VML needed to optimize production boards to increase transparency and decrease stakeholder questions, while also improving workload management and data accuracy across the organization.

4

Solution

monday.com Work Management was deployed company-wide at VML, enabling the agency to optimize production boards, improve transparency, streamline talent casting workflows, and enhance data accuracy across accounts.

5

Execution

VML implemented monday.com across the entire company, optimizing production boards to increase transparency and reduce stakeholder questions, and leveraging the platform to manage workloads and improve data accuracy for best results.

6

Results

By adopting monday.com, VML achieved a 2x improvement in time to cast talent, saved 7,000 hours per account monthly, and increased customer satisfaction scores by 20%, accelerating its transformation into a world-class creative agency.

Tech Stack

monday.com Work Management

Validation breakdown

Audited against Merit's standard
Evidence quality54/100

How well the outcomes are documented and traceable.

Authority signals68/100

Brand recognition, client relationship, and external references.

M
Merit Validation Team✓ Verified
Independent audit · Merit standard

Data source: declared · mention